Customers
How we are and what we do?
Equifinance is a specialist second charge mortgage lender. Equifinance Limited is authorised and regulated by the Financial Conduct Authority, under reference number 717913.
You can contact us at:
Equifinance Limited, 3rd Floor, East One Building, 22 Commercial Street, London, England, E1 6LP
Phone: 0208 045 1375
How do I make a payment towards my account?
You can contact us on 0208 045 1375 and pay over the phone.
You can also make your payment online via our website, www.Equifinance.co.uk/payment
If you wish to make payment via bank transfer or standing order, please use the bank details below:
- Bank Santander
- Account Name Equifinance Limited Collections
- Sort Code 09–02–22
- Account Number 11049841
Cheques are made payable to Equifinance Limited and should be sent to our registered address.
Please make sure that you quote your Equifinance reference number when using any of the above methods to ensure payments are allocated correctly.
Are our rates impacted by changes in the Bank of England base rate?
The interest rate on our loans is not linked to the Bank of England base rate. Therefore, there is no requirement for Equifinance to reduce or increase the interest rate in line Bank of England base rate.
We may from time to time, in a reasonable and proportionate way, vary the rate of interest to take account of the Bank of England base rate or to reflect a change in the cost of our funding arrangements. However, there is no contractual obligation for us to vary the rate of interest.
How can credit be used?
Second charge mortgages can be used for many different purposes such as debt consolidation, home improvements and funding one-off purchases. Examples of unacceptable loan purposes includes but is not limited to the following, matrimonial settlements, bridging, investment or financial speculation
What security is needed?
Loans are secured against acceptable residential properties in England, Wales and Scotland on a second charge basis
Duration of the loan
You can repay your mortgage over 3-25 years. The minimum age is 21 and the maximum and the loan term must end on or before your 80th birthday.
Types of rates available
Variable rates: with a variable rate loan, the interest rate may change when our lending rates are altered. During the lifetime of a loan there may be several interest rate movements – both upwards and downwards. As the rate may vary significantly over time, you should ensure you can comfortably manage changes in the repayments.
Fixed rates: with a fixed rate loan, the interest is fixed for a pre specified period of time, however once this initial fixed period ends the interest rate may change when our lending rates are altered. During the lifetime of a loan there may be several interest rate movements – both upwards and downwards. As the rate may vary significantly over time, you should ensure you can comfortably manage changes in the repayments
Indication of possible further costs
There may be further costs which you have to pay, such as the lender’s fee, broker’s fee and the cost of valuation. Equifinance fees are detailed within our Tariff of Fees and Charges document. A copy is available on request and will be sent to you with your Binding Mortgage Offer.
Capital and interest repayments
You make one monthly payment, part of which covers the interest due for the month and the remainder goes towards paying off the original amount you borrowed (the capital). As long as you make all your payments as due, by the end of the loan term the loan will have been totally repaid.
Interest is charged at the interest rate specified in your loan offer. Interest is calculated, accrues and is debited to the account daily. Interest will start accruing from and including the date of completion up to and including the date the outstanding balance is repaid in full.
Monthly payments
Payments to your account will be collected monthly by direct debit from your bank account soon after the start of your loan and before any payments are actually due, we will write to you and confirm the due date and the amount of your payments. Direct Debit payments are protected by the Direct Debit Guarantee Scheme.
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The Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit (GoCardless) re Equifinance Limited will notify you (normally 5 working days) in advance of your account being debited or as otherwise agreed. If you request GC re Equifinance Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit, by GC re Equifinance Limited or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when GC re Equifinance Limited asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us. |
It may be possible to make lump sum payments or regular overpayments on your loan
Is a valuation of the property needed?
We will require a valuation of your property in order to assess the suitability of the security and to ensure the loan to value ratio is within our criteria. This will be done on our behalf either by a RICS surveyor or by an automated method of valuation.
Ancillary Services
It will be a condition of your loan that your property is adequately insured for the full re-instatement value (i.e. rebuilding costs) specified in your Binding Mortgage Offer. Equifinance do not advise on or arrange insurance. You will need to make your own insurance arrangements.
Possible consequences of non-compliance with the terms of your loan
Equifinance Limited will provide you with a copy of our Lending Terms and Conditions, which are incorporated into our agreement with you. To comply with our Lending Terms and Conditions, you must:
- Maintain repayments on time and in full
- Keep the secured property in a state of good repair and not do anything to devalue it
- Ensure that you have appropriate buildings insurance in place during the term of your loan
- Not make any structural alterations to the secured property or change the use without first obtaining written consent from the lender
- Seek written consent from the lender before granting a lease or licence in respect of the property
- Where the secured property is leasehold, you must comply with all terms of the lease
Where you fail to meet these (or other) obligations there may be additional costs applied where Equifinance Limited is required to carry out additional work, such as arrears management fees or legal costs
If you fail to make your payments on time then this information will be passed to credit reference agencies and this may impact on your ability to take out further loans and/or the cost of the loans that are offered to you.
How do I apply?
Equifinance Limited only accept applications from authorised intermediaries. If you have a pending application then please speak with your adviser regarding its status.
Intermediaries
How do I gain access to your products?
Only authorised intermediaries registered with Equifinance Limited are able to gain access to our products.
How do I apply for an agency?
Please contact us and discuss with our sales team
How do I submit a case?
Please contact us to discuss further
How do I create an ESIS?
To create an ESIS you should log into our Equifinance Limited Broker Portal, or alternatively click the following link: https://eq.equifinance.co.uk/Portal/PreLogon/Logon
Do you provide mortgages to customers who have poor credit ratings?
Equifinance Limited will consider each case on its own merits
What is your underwriting criteria?
The current underwriting criteria can be found via the Equifinance Broker Portal